December 23, 2013
Telephone Phishing Scams
A timely reminder from CO-OP Financial Services regarding Telephone Phishing Scams.
These phone calls are fraudulent attempts to capture card number and/or PINs that are done with an automated phone service that comes from various phone numbers. One recent number reported is 877-277-3125. The message on the phone call indicates that a member’s debit card may be compromised and has been placed on hold status. The member is asked to re-activate the card by pressing ‘1’ to unblock it. From there the member may be asked to reveal sensitive personal information.
This is just one of many ways that fraudsters attempt to gain personal information. As consumers and users of debit and credit cards, we must be mindful of this and limit information that we release. TTCU, like many financial institutions, does work with a processor that makes use of a neural network that monitors for unusual, possibly fraudulent transaction attempts. If CO-OP Financial Services Member Card Security calls about a transaction, they will limit questions to such things as date of birth, last four digits, etc. to confirm identity. They would never ask to the cardholder to reveal the entire number or any PIN or security code.
As always, if a member suspects they have revealed sensitive information to a fraudster, they can call any of our branch locations, or call Jason Cagle, Fraud Specialist at 615-780-7728 to take steps to protect their accounts.
November 26, 2013
CUNA- Phishing Text Message
CUNA (the Credit Union National Association) has learned of a phishing text message, asking consumers to call a phone number supposedly going to CUNA’s “Security System”, where they are asked to enter debit card information. This is an attempt by fraudsters to gather enough information from you to use your debit card number in a fraudulent manner. CUNA does not have any information about your credit union accounts or cardholder information, and would never be soliciting this information from you.
Anytime you receive an unsolicited text, email, phone call, or voice message that includes information that makes you fearful about the status of your account or card; that makes an exciting statement about winning a lottery or generally makes you suspicious, do not give out account information. Some credit unions, like The Tennessee Credit Union do utilize processor security features that are designed to help catch fraudulent transactions, so you could possibly get a phone call from them about a specific transaction to confirm that you did indeed make the transaction. However, they would never ask for your account or card number information.
As always, please contact TTCU immediately if you feel that you have released sensitive information. You can contact Jason Cagle, Fraud Specialist directly at 615-780-7728 (or 1-800-755-8828, x 7728) or contact your local branch.
September 4, 2013
An Old Scam Resurfaces!
Just a reminder that the Credit Union will never call you to tell you that your credit or debit card has been compromised and then ask for your card number or any other confidential information. This is an old scam where the caller identifies themselves perhaps as calling from your bank or credit union in regard to a problem on your card and then asks for confidential information in order to scam you. If you receive one of these calls, just decline to answer their questions and hang up. If you have given out your information, be sure to contact the issuer of your card directly to take steps to protect your account. TTCU does have a fraud monitoring system which may call you if it senses an unusual transaction; but the caller will never ask for account/card number or PIN. If you have any questions about this type of scam, please feel free to call any branch, or speak directly to our Fraud Specialist at 615-780-7728.
April 30, 2013
Bogus Charitable Solicitations
The FBI has issued a warning that individuals may be using the Boston Marathon bombing to generate fraud. They are using emails and social networking sites to gain access to computers through malicious software.
A spam email with the subject line “Boston Marathon Explosion” attempts to lure the victim to a bogus website or into taking other actions (such as downloading software to view pictures, videos or files) that put their computer at risk. The perpetrators may also try to solicit donations.
Protecting yourself from bogus online solicitations:
• Do not agree to download software to view content as it may infect your computer with malware.
• Do not follow a link received via email to go to such as website. The link may appear legitimate but can be hyperlinked to direct you elsewhere.
• Visit official websites to verify the existence and legitimacy of any charitable organization that is soliciting your donation, and do not allow others to make donations on your behalf. Your personal information can be routed to a fraudster.
• Legitimate charities normally do not solicit donations via money transfers. Be as secure as possible in making your donation. Use a debit/credit card or write a check made out to the specific charity.
As always, contact your financial institution immediately if you believe that your information has been compromised.
The following was posted on NAFCU’s website March 6, 2013:
March 6, 2013
Anyone receiving an email from "CustomerSupport@fms.treas.gov" regarding an outstanding debt with the federal government should ignore it because it’s not from Treasury, the Financial Management Services has warned.
The FMS first warned of the email in early February. It says Treasury doesn’t use email to send notice to individuals about their debt.
Anyone receiving the emails should forward them to TOP.Customer.Service@fms.treas.gov; or fax it to 855-292-9700. FMS security has been looking into this issue.
This scam comes in waves. In the latest, members have reported receiving calls on their cell phones from someone claiming there’s fraud on their ‘card’ and they need to press a certain #/button on their phone to proceed in handling it.
> One member reported the number that called was “203-262-1564”… This is the same old scam where the fraudsters obtain a random list of numbers and call them hoping to gain confidential info to use for fraudulent purposes. Anyone receiving one of these calls should just hang up; don’t push buttons or try to respond in any way. TTCU does not make calls of this nature. If our processor, which does monitor for transaction patterns that may be fraud, were to call, it would identify itself as such, and would never ask our member for card number, PIN, or other confidential info.
January 2, 2013
Fraudulent Federal Reserve Email Messages
The Tennessee ACH Association has reported that there is a fraudulent email message that is being circulated to consumers. The emails reference "ACH Summary" or "ACH Notification" and instruct the recipient to click on several links. These e-mails were not sent by the Federal Reserve Banks. The Federal Reserve Banks deliver payment information to their financial institution customers via trusted channels, and do not communicate this information directly to consumers. If you receive one of these emails, do not click on the links contained within the email and delete it immediately.