As part of our ongoing efforts to elevate your banking experience, we want to remind you that your MasterCard® debit card will be deactivated as of November 30, 2023. By now, you should have received your new Visa® debit card. If you haven’t received your new Visa® debit card, please contact us at 1-844-468-3628. as soon as possible, to prevent uninterrupted access.
Thank you for choosing TENCU as your trusted financial partner.
Q: Why am I receiving a new card?
A: We’re transitioning the TENCU Debit Card from MasterCard® to Visa®, which provides many valuable features and benefits. We hope you’ll enjoy the enhanced services of your new Visa® card.
Q: Will my account terms change?
A: No. Your basic account terms all remain the same.
Q: Can I still access my account at the ATM?
A: Yes. You will be able to use your new Visa® Debit Card at the ATM. However, you’ll need to activate your card PIN via voice activation or by visiting a branch location.
Q: Will I keep my current benefits?
A: Your new card comes with comparable benefits from Visa®, so you’ll still enjoy everything you count on. You will also get benefits like Visa’s Zero Liability Policy 1, Real-Time Fraud Protection, and more.
Q: What will happen with automatic/recurring bill payments on my card?
A: Once you receive your new card, you’ll need to update your new account number, expiration date, PIN, and security code to merchants who regularly bill this account. This may include wireless, cable, and internet providers, streaming services, insurance companies, highway toll accounts, food delivery services, utilities, and subscription services, as well as online merchants where you shop regularly.
1Visa’s Zero Liability policy does not apply to unauthorized transactions on prepaid cards for which The Tennessee Credit Union has not collected the cardholder’s personal information prior to the transaction or to certain commercial card transactions. Cardholders must use care in protecting their card and notify The Tennessee Credit Union immediately of any unauthorized use. Cardholders should contact The Tennessee Credit Union for additional details.