The Tennessee Credit Union
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Useful Links and Guides

Join TTCU online Join TTCU by visiting a branch Join TTCU by Phone
Existing Member Login Guide Entering Credit Card in Online Banking Guide Quicken Data Transition Guide


Attention VENMO Users

We are aware of the discrepancy involving the cash transfer app, Venmo. Due to a coding error within Venmo’s system, NEW TTCU debit cards are displaying as Fifth Third Bank debit cards within the App. We are working with our partners to get this issue corrected.

Please be advised that although cards are displaying with the incorrect Financial Institution, they are still linked to your TTCU Debit Card and will pull from the correct TTCU account. 


The Updated Mobile Pay is LIVE!

Discover a new way to pay with your new TTCU Debit Card or TTCU Credit Card! It's easy! To check out our Mobile Pay options including Apple Pay, Google Pay, and Samsung Pay, CLICK HERE!

For Card Verification with Mobile Pay, please call 888-376-3393, option 1.


How Do I Make a Credit Card Payment in the NEW Online Banking System?

If you log on to the new site, please scroll to the bottom of the left-hand menu. You will see a link for "Credit Cards." When you click this link, you will be taken to another website. This is perfectly safe. Under "New User" register your 16-digit card number and will verify your identity. Once you are logged in, you will be able to view your statements and transactions.

There are several ways to make your credit card payment. You can mail it to TTCU or you can drop it by a local branch. You can also set up your credit card as a bill pay online. When you log in, please find the “Bill Pay” link on the left-hand menu. This will take you to a new page. You can register your credit card as a bill and set up a payment. We will of course waive any late fees if they occur because of the software upgrade.


Online and Mobile Banking Troubleshooting for EXISTING MEMBERS (for members who have previously enrolled in Online Banking):

  • Use your current username and password to log in to the New Online and Mobile Banking experience—Do not Register as a New User
    • You will be asked to verify your information with what is currently on file. This is an important step to make sure your account security is protected.
      • If you get an error in verification, try:
        • Resetting your password, following the rest of the steps
        • Adding a “0” to the end of your member number (in the field that says account number)
        • Typing the dashes in the birthday field (i.e. January 01, 1990 would be 01-01-1990)
  • Make sure you are downloading the NEW app. Type in "TTCU" in your app store. 

 

google appApple Store Icon

 

  • The old app and the new app have the same icon once downloaded but are completely separate apps. 
  • Look for:
  • New TTCU App

 

If problems persist, please give us a call at our Digital Banking Support line at 512-879-9504


Alerts and Updates

DEBIT CARD UPDATE: There was a slight delay in the shipment for New TTCU Debit cards. Cards are scheduled to ship and be delivered by end of next week, October 5th. ALL current debit cards will remain active until November 4th. Any current debit card scheduled to expire in the near future will remain active until you receive your new debit card.

Coming Soon: New Re-Designed TTCU Debit Cards!

Make sure to follow the instructions included with the mailer to successfully activate your card.

Your new debit card will include an all-new card design, matte finish, and a new debit card number. But your PIN will remain the same.

ALL CURRENT DEBIT CARDS WILL REMAIN ACTIVE UNTIL NOVEMBER 4TH

If you have any questions about these upcoming changes, please call us at 800-622-2535.


Checklist

It’s time to start enjoying the benefits of our new Digital Banking Experience! It just takes a few steps:

☑ Upon its arrival activate NEW Debit card
 Destroy OLD Debit Card once your new card is activated
 Log in to your NEW Online Banking Experience
 Download and Log in to NEW Mobile Banking App
(Find it on the App Store by searching "TTCU" and look for our logo!)

Don’t worry if you haven’t received your new debit card, your current card will still work until November 4th.