Frequently Asked Questions

How do I make a credit card payment?

If you log on to the new site, please scroll to the bottom of the left-hand menu. You will see a link for "Credit Cards." When you click this link, you will be taken to another website. This is perfectly safe. Under "New User" register your 16-digit card number and will verify your identity. Once you are logged in, you will be able to view your statements and transactions.

There are several ways to make your credit card payment. You can mail it to TTCU or you can drop it by a local branch. You can also set up your credit card as a bill pay online. When you log in, please find the “Bill Pay” link on the left-hand menu. This will take you to a new page. You can register your credit card as a bill and set up a payment. We will of course waive any late fees if they occur because of the software upgrade.

Are my accounts still secure?

Yes. As always, TTCU will take every precaution to ensure the security of all members, their account information, and records while we implement this new system.

What should I do to prepare?

This process should be seamless, a lot of the work will be taken care of behind the scenes. Schedule your normal online activities for before the close of business, Friday, September 20. Because we will be transitioning systems over the weekend, many services will be unavailable after we close Friday, September 20, until we re-open Monday, September 23. The only exception is our Bill Pay system. Bill Pay will be unavailable to members between Friday, September 13 to Friday, September 20. Members will need to pay bills before or after the conversion date, Monday, September 23. We recommend that you look ahead regarding any financial matter and take care of any business before close of business Friday, September 13.

How can I be sure that my account information will be correctly transferred to the new system?

We’ve been working within our new system in a test environment for several months. All of your data has been verified, balanced, tested, and reviewed to ensure accuracy.

Will my monthly statements remain the same?

Members will receive two statements in the month of September. One statement will come from our old system, this statement will cut after September 20. The other will come from our new system, this statement will be from September 20-30. If members lose a statement or do not receive one, TTCU will print said statement for members at no cost in branch.

Will this affect my account number(s)? Will they change?

All TTCU account numbers will be changing. This includes: deposit accounts, loans, mortgages, debit cards, and share certificates—Members will have one unique membership identification number that will link to all accounts owned by that member. All accounts currently denoted with suffixes will be converted to unique account numbers and fall under the membership ID number. 

Will I be able to use my debit card during this period?

Yes. All current debit cards will be reissued with a new debit card expected to arrive September 13-20. These new debit cards will not be able to be activated until the day of conversion, Sept. 23. All current debit cards will remain active and in-use until 2 weeks after Sept. 23, so there will be no loss of use. All new debit cards ordered after Sept. 3 will be distributed after conversion on Sept. 23. New debit cards are cards that are issued to new accounts, first-time TTCU debit card users, and cards that have been lost or stolen to be replaced. For members who are in need of a debit card in this time period, between Sept. 3 and Sept. 23, TTCU will offer a fee-waiver for a pre-paid visa card until debit cards can be distributed.

Will I be able to use my credit card during this period?

Yes. All current debit cards will be reissued. Your new debit card is expected to arrive September 13-20. Activate your debit card starting on September 23. All current debit cards will remain active until October 8.

Will I be able to use my ATM card during this period?

Yes. Your ATM card will be limited to $200 withdrawals for the weekend of conversion, September 20-23. New ATM cards will be issued and can be activated on September 23.

If I lose my debit or credit card on one of these days, what do I do?

Contact the credit union. We will provide a temporary solution to meet your needs.

Can I continue to use my existing checks?

Yes. Members should have no problems continuing to use their existing checks.

Will my paycheck/Direct Deposit be accepted on Friday, September 20? Will I need to alert my employer?

Yes, your paycheck will deposit as scheduled. There is no need for you to contact your employer.

Will I be able to deposit my check using the mobile banking app during the closure?

No. Mobile banking will not be available while we implement the new system. It will be available for use again Monday, September 23. Please do not make any deposits after 2:00 PM CST on Friday, September 20.

Will my loan payment(s) be processed during this conversion period?

All loan payments set up for an automated transfer will process as usual through Friday, September 20.

Will online transfers between accounts be available?

No. This service will not be available from the close of business, Friday, September 20, through Sunday, September 22. Transfers that have been scheduled ahead of time to run on Monday, September 23 will be run before we re-open.

Will I have to re-establish my Online Banking Transfers?

Yes, you will have to set up your external transfers in your online banking.

Will my automated payments go through?

Yes. ACH transactions will post based on settlement dates provided by the companies.

I have recurring payments set up. Will I need to reschedule these payments?

Bill Pay will be unavailable to members between Friday, September 13 to Friday, September 20. Members will need to pay bills before or after the conversion date, Monday, September 23. We recommend that you look ahead regarding any financial matter and take care of any business before close of business Friday, September 13. Members will need to re-enroll in online bill payment with our new system. Bill pay history will not be converted, but payees will be converted.

Will a loan application from a Direct Dealer go through at this time?

Yes. As long as the applicant is a TTCU member, the loan application will be processed through normal procedures.

Will I be able to log into my Online Banking to check the balance on my account(s)?

No, online banking will not be available from the close of business Friday, September 20, until we re-open on Monday, September 23.

Will I be able to access ttcu.org?

Yes. You may access our website, but online banking and forms will be unavailable after the close of business, September 20, until we re-open on Monday, September 23.

Will my transaction history prior to the conversion be available after the conversion through online banking?

Yes, your transaction history will load from January 2018 until current.

Will I still be able to automatically import into Quicken?

Yes. For information on how to ensure a smooth transition of your data in Quicken, please refer to our Quicken Conversion Guide.

Will my TTCU mobile banking app work?

No. Mobile banking will not be available during this conversion period. It will be available with our new app beginning September 23.

How do I access Online Banking after September 23?

If you are on a mobile device or iOS tablet, please download our new app!

If you are on a desktop computer, laptop, or Android tablet, please access your Online Banking through our website at ttcu.org

Will I be able to contact the Phone Center?

Our Member Service will be available normal business hours M-Th. 8:00AM-5:00PM CST and Fri. 8:00AM-6:00PM CST.

If I put something in the Night Deposit box after close of business on Friday, September 20, when will it be processed?

Any item(s) put into a Night Deposit box after the close of business Friday, September 20 will be processed Monday, September 23.

I need to do a wire transfer. By what time on Friday do I need to submit the request?

All wire transfers request will need to be in by 3:00 PM CST Friday, September 20. Wire transfer will then be unavailable until Monday, September 23.